PAIA Manual
Indigo Staff — PAIA Manual (Section 51, PAIA)
Last Updated: 13 August 2025
1. Introduction & Purpose
This manual has been compiled in compliance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (PAIA), as amended and informed by the Protection of Personal Information Act, No. 4 of 2013 (POPIA). Its purpose is to:
Assist any person requesting access to records held by Indigo Staff.
Describe the types of records we maintain and how requests for access can be made.
Outline the public’s rights under PAIA and POPIA.
2. Contact Details — Information Officer
Information Officer
Indigo Staff
33 Piet Retief Road, Queensmead Industrial, Durban, South Africa
Email: info@indigostaff.co.za
(This email serves as the primary contact in absence of a telephone number.)
3. Guide to PAIA
A plain-language Guide on How to Use PAIA is available from the Information Regulator, and includes:
The purpose and objects of PAIA and POPIA
Contact details for Information Officers
The process and form of requesting access to information
Available remedies for unsuccessful requests
You can request a copy from Indigo Staff’s Information Officer or download it from the Information Regulator’s website.
4. Categories of Records Held
We maintain the following categories of records:
A. Recruitment & Employment-Related Records
CVs, job applications, interview notes, qualifications, references
Identity details, contact details, employment history, disciplinary records
Background checks, performance records, remuneration and benefits
B. General Corporate Records
Policies and procedures, correspondence, contracts, financial records
5. Voluntary Disclosure
Indigo Staff may, at its discretion, make certain records available without a formal request (e.g., procedures or privacy practices). Copies may incur a reproduction fee.
6. Request Procedure
As per Section 50(1) of PAIA, any natural or juristic person—South African or otherwise—may request access to records concerning themselves.
Process Overview:
Submit a written request (preferably via email) addressed to the Information Officer at info@indigostaff.co.za.
The request must clearly identify:
The records sought;
The requester’s interest or protected right necessitating access.
The Information Officer will consider and respond within 30 days, detailing access or refusal and any fees.
7. Fees
Reasonable fees, as prescribed by PAIA regulations, may apply—such as for reproduction or search time. The requester will be informed of any applicable fees in the response.
8. Grounds for Refusal
Access may be refused if disclosure would breach privacy rights, impair confidentiality, hinder governance, or contravene other statutory provisions. This is consistent with PAIA and POPIA provisions.
9. Internal Appeals & External Remedies
If your request is denied:
You may lodge an internal appeal to the Information Officer.
Should that fail, you may file a complaint with the Information Regulator or apply to court for relief.
These rights and procedures are detailed in both the PAIA Guide and this Manual.
10. Availability of This Manual
This manual is available:
At our offices (see contact details above).
On our website (www.indigostaff.co.za).
Via email from the Information Officer, upon request.
Summary Table
SectionDescription
1. IntroductionObjective and compliance basis (PAIA & POPIA)
2. Information OfficerContact: email and physical address
3. PAIA GuideHow to access and rights explained
4. Records HeldRecruitment and corporate records
5. Voluntary DisclosureAvailable records without formal request
6. Request ProcedureHow to request and timelines
7. FeesApplicable reproduction or request fees
8. Grounds for RefusalLegal reasons for denying access
9. Appeals & RemediesSteps after refusal
10. AvailabilityWhere to find or request this manual